FAQ



1. Which areas do you service?

We service the Cote-des-Neiges and Outremont area in Montreal.


2. Do you use tractors or snow plows?

We use both.


3. What is the minimum snowfall amount required for you to provide service?

We require a minimum of 3cm of snowfall before providing service. Here is a link to The Weather Network to keep track of snowfalls in the area.


http://www.TheWeatherNetwork.com/weather/caqc0363


4. Do you have a seasonal snowfall limit? What is your policy once this limit is reached?

Husky does have a seasonal snowfall limit. Our contract will cover you for service up to 250cm of snow for the season. If the snowfall amount exceeds this limit, we reserve the right to invoke a surchage. The surcharge is a flat rate and represents an amount proportionate to the current price stated on the contract, with consideration of the amount of excess snowfall. The amount of the surcharge varies according to the size of the driveway



5. What is the average amount of snow Montreal receives each year?

Environment Canada reports an estimated average of 191.28cm of snowfall per year in Montreal.



6. If I call during a snowstorm, will there be someone in the office to answer my call?

We have someone in the office during general office hours. If you receive the answering machine when you call, it's most likely because we are on the phone with another client, or the office is closed. If this is the case, please leave us a detailed message and we will respond to your needs.



7. What is the term of your contract?

Our contract provides you with service from November 1st to March 31st.



8. How can we contact you?

The best way to contact us is by phone, we are also reachable by e-mail. Please refer to the "Contact Us" page for more information.

For instance, if it starts snowing before midnight, all driveways are cleared once before 6:30am (according to the chart above). If it only starts to snow after midnight, we will not send our tractors out until at least 2-3am. Meaning that 75% of our driveways are cleared by 6:30am and the other 25% by 8:00am. When the snow starts much later, at 3-4am, we won't be sending our tractors out until about 6am! Usually by this time there isn't enough snow to prevent anyone from getting out of their driveway. In the event of an emergency, if our tractor has not yet passed by and you foresee having an issue getting out of your driveway, please give us a call and we will do what we can. Otherwise, if you can wait, use the chart above to estimate when you can expect to see us.



9 .Will my driveway be cleared before 7:00am?

Although we would love to be able to guarantee a 7:00am arrival time, the unpredictability of snowfall doesn't always allow us to do so. The later the snow starts, the later we start. We will wait for at least two hours for enough snow to fall (at least 3cm) before we send our tractors out. You can then add another 5 hours onto this time (if you are at the end of a route). This will be the latest you can realistically expect to see us for your first cleaning in the event of a larger snowfall.



10. Do you offer any discounts?

We do offer some discounts here at Husky. Here's how to save with us:


Neighbour Referral Program - Refer a neighbour and receive a $25 credit towards your snow contract.

Group Discounts - Gather 3 or more houses together and sign up as a group to receive a discount (discounts based on the number of houses within the group).


11. Which methods of payment do you accept?

We accept both cheque and cash as the method of payment.


12. Are you insured?

Yes, every business in the industry is required to carry what is called CGL or Commercial General Liability insurance. We are insured for $2,000,000.



13. How many tractors do you have?

This year we have 7.


14. Do you spread salt on the driveway if it is icy?

No. In the event of freezing rain or other conditions that can cause your driveway to become slippery, it is the homeowner's responsibility to apply any necessary abrasives.


15. Does your equipment make a lot of noise?

Our equipment makes 1/10th the noise of a traditional walk-behind snow blower! We are in and out of your driveway in just a few minutes, minimizing the amount of disturbances caused to both you and your neighbour. You probably won't even realize we were there.



16. Will your equipment damage my interlocking stone?

Of all equipment available on the market today, the snow blower is the most interlock friendly. Our blowers are equipped with Teflon blades to further reduce risk of damage.



17. What is your Repair Policy?

Our drivers are required to report any damages caused to your property on their worksheets at the time of the incident. This information is noted at the end of the shift and is logged for repair in the spring, unless it is of a more urgent nature. Exclusions to this rule include any and all items left in the immediate work area of our equipment (ie: on the driveway). Examples would be flower pots/planters, downspouts, recycling bins, garbage cans, basketball nets, children's toys and extension cords. Although our office or driver will usually report a damage directly to you at the time of the incident, we always encourage you to verify with the office the day after the snow storm as well if you have any concerns.



18. Your equipment looks big! Will it damage my driveway or grass?

No, the tractor and blower will not crack your asphalt or interlocking stone. Although it looks large, the weight of the machine is evently distributed over the extra large surface area of its tires. This means there's actually more weight being applied to your driveway by your own car than by our tractors. We install driveway markers to identify the boundaries of the asphalt so that our drivers do not drive on your grass. Snow blowing with a tractor is one of the gentlest methods in the industry at the moment for clearing snow from your driveway.



19. When are the driveway markers installed and removed?

All of our driveway markers go up by November 1st and are generally removed during the first week of April. If you would like to remove them yourself, please do not throw them away. In the event that one or both of your markers are accidentally removed, please notify us so we may replace them.




HUSKY SNOW REMOVAL



514-620-7325